Sales Operations and Client Relations Associate

7 days ago


Olathe, Kansas, United States Aston Carter Full time
Job Description

Aston Carter is seeking a highly skilled Sales Support Specialist to join our team. In this role, you will be responsible for managing orders, providing exceptional customer service, and ensuring customer satisfaction.

Key Responsibilities:
  • Process customer orders in the ERP system, confirm stock, provide price confirmation, delivery dates, and additional information needed for production schedules.
  • Manage discontinued items and ensure shipping holds are removed.
  • Receive customer complaints and coordinate product return/complaint resolution with the returns department.
  • Create and process Return Merchandise Authorizations (RMAs) for returned products, ensuring proper documentation and tracking.
  • Submit and track carrier claims for lost or damaged shipments, maintaining communication with the carrier to provide updates to the customer.
  • Monitor order shipping times to ensure they meet the average turnaround time.
  • Compile statistical analysis and prepare various reports as requested internally or by customers.
Requirements:
  • Proficient in using Excel, Outlook, and other Microsoft Office applications.
  • Highly organized with strong order entry and customer support skills.
  • Detail-oriented with proven quality-driven work habits.
What We Offer:
  • Estimated salary: $65,000 - $85,000 per year.
  • An opportunity to work in a dynamic environment with a leading recruitment agency.
  • The chance to develop your skills and advance your career in sales and customer service.


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