Assc Implementation Engineer

1 month ago


Newark, Delaware, United States Moody's Full time
About Moody's

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. We're a developmental culture that values candidates who are willing to grow and take on new challenges.

Job Summary

We're seeking a highly skilled Software Support Specialist to join our team. As a key member of our Customer Success organization, you'll provide exceptional support to our customers, helping them to utilize our MOODY'S Insurance product suite efficiently and effectively in their workflows.

Responsibilities:
  • Provide best-in-class software support across the MOODY'S Insurance suite of product offerings
  • Acknowledge, manage, and bring to resolution customer inquiries of standard complexity
  • Develop broad knowledge of MOODY'S product offerings and hone effective research and technical troubleshooting skills
  • Learn about MOODY'S as an organization and develop an understanding of the customers we serve and their business
Qualifications:
  • Undergraduate/first-level STEM degree or graduate/second-level degree with an emphasis in computer science, IT, or another software-related domain
  • At least one year of relevant business experience
  • Effective time management, communication, and troubleshooting skill sets
  • Ability to think critically and make pragmatic troubleshooting decisions
What We Offer

Moody's offers a competitive salary range of $83,300.00 - $120,650.00, depending on factors such as experience, education, level, skills, and location. We also offer a completion bonus and a range of benefits, including insurance and a discounted employee stock purchase plan.

Moody's is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where each person can be their true self, reach their full potential, and thrive on every level.



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