Branch Operations Manager San Rafael Main

1 week ago

San Rafael, California, United States Quality Talent Group Full time
About the Job

We are seeking a highly skilled Branch Operations Associate Manager (LO) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Key Responsibilities
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
  • Perform operational and customer support tasks.
  • Provide excellent customer service, engage customers in conversations, and build relationships with them.
  • Manage the schedule and daily operations of the teller line.
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Collaborate and consult with branch employees, colleagues, and mid-level managers.
  • Interact directly with customers.
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
  • Manage allocation of people and financial resources for branch operations.
  • Mentor and guide talent development of direct reports and assist in hiring talent.
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ years of Leadership experience.
  • Leadership skills including the ability to build, develop, and motivate a diverse work team.
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Knowledge and understanding of laws and regulations pertaining to the banking industry.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Benefits

We offer a comprehensive set of benefits to our employees, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. We also offer parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

Language

This position requires fluency in English.

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