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Branch Operations Manager San Rafael Main
2 months ago
At Wells Fargo, we're committed to helping our customers succeed financially. As a Branch Operations Associate Manager (LO), you'll play a critical role in delivering exceptional customer service and colleague experience while ensuring timely completion, quality, and compliance in teller functions.
Key Responsibilities- Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
- Manage the schedule and daily operations of the teller line.
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
- Leverage interpretation of applicable regulations, policy, and procedure requirements, and audit and escalation procedures.
- Support customers and employees in resolving or escalating concerns or complaints.
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
- Manage allocation of people and financial resources for branch operations.
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
- Cash handling experience.
- Ability to work a schedule that may include most Saturdays.
- Disability benefits.
- Tuition reimbursement.
- Scholarships for dependent children.
- Adoption reimbursement.
At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
