Retail Service Excellence Manager

1 day ago


Daly City, California, United States Burlington Stores Full time
About the Role

We're looking for a highly motivated and customer-oriented professional to serve as a Customer Service Lead in our retail environment. As a key member of our team, you'll play a crucial role in providing exceptional customer service, leading by example, and driving business results through outstanding performance.

Main Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
  • Serve as a role model for excellent customer service, demonstrating empathy, patience, and a solution-focused approach.
  • Collaborate with cross-functional teams to achieve sales growth, customer acquisition, and retention goals.
  • Conduct regular coaching sessions to ensure associates meet performance expectations and deliver exceptional customer experiences.

Benefits:

This position offers a competitive hourly wage of $18, opportunities for career advancement, and access to ongoing training and development programs. Additionally, eligible part-time associates may enjoy benefits such as medical coverage, a 401(k) plan, paid time off, and holidays.

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