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Emergency Department Patient Access Representative
2 months ago
We are seeking a skilled Patient Access Representative to join our team at UnitedHealth Group. As a key member of our clinical staff, you will be responsible for providing exceptional patient service in a fast-paced, customer-oriented environment.
Key Responsibilities- Communicate effectively with patients and families to complete the registration process, collecting demographic and health information, and verifying insurance eligibility and benefits.
- Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness of information.
- Gather necessary clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
- Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations.
- Identify outstanding balances from patient visits and attempt to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
- Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary.
- High School Diploma/GED (or higher)
- 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
- Ability to work onsite in the Emergency Department at Burwell Street, Little Falls, NY
- Ability to have flexibility to work any of our 8-hour shift schedules during our normal business hours including rotating weekends
- Must be 18 years of age or older
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial verification
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments
At UnitedHealth Group, we offer a comprehensive benefits package, competitive pay, and opportunities for career growth and development. Our team is dedicated to providing exceptional patient care and service, and we are committed to creating a positive and inclusive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.
