Emergency Department Patient Access Representative

1 week ago


Little Falls, Minnesota, United States UnitedHealth Group Full time
Job Summary

We are seeking a skilled Patient Access Representative to join our team in the Emergency Department. As a key member of our front office team, you will be responsible for providing exceptional patient service, ensuring accurate and timely registration, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Collect and verify patient demographics, health information, and insurance eligibility
  • Utilize computer systems to enter and verify patient data in real-time
  • Process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements
  • Verify insurance coverage and create price estimates as needed
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations
  • Identify and attempt to collect outstanding balances from previous visits
  • Respond to patient inquiries in a compassionate and respectful manner
  • Generate and analyze patient data reports, following up on issues and inconsistencies as necessary
Requirements
  • High School Diploma or equivalent
  • 1+ years of customer service experience in a hospital or office setting
  • Ability to work in a fast-paced, clinical environment
  • Flexibility to work various shifts, including rotating weekends
Preferred Qualifications
  • Experience with Microsoft Office products
  • Knowledge of medical terminology and insurance policies
  • Ability to perform basic mathematics for financial payments
What We Offer
  • Competitive base pay
  • Comprehensive benefits package
  • Performance rewards and recognition
  • Opportunities for career growth and development

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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