Emergency Department Patient Access Representative
1 week ago
We are seeking a skilled Patient Access Representative to join our team in the Emergency Department. As a key member of our front office team, you will be responsible for providing exceptional patient service, ensuring accurate and timely registration, and maintaining a high level of customer satisfaction.
Key Responsibilities- Collect and verify patient demographics, health information, and insurance eligibility
- Utilize computer systems to enter and verify patient data in real-time
- Process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements
- Verify insurance coverage and create price estimates as needed
- Collect patient co-pays and conduct conversations on out-of-pocket financial obligations
- Identify and attempt to collect outstanding balances from previous visits
- Respond to patient inquiries in a compassionate and respectful manner
- Generate and analyze patient data reports, following up on issues and inconsistencies as necessary
- High School Diploma or equivalent
- 1+ years of customer service experience in a hospital or office setting
- Ability to work in a fast-paced, clinical environment
- Flexibility to work various shifts, including rotating weekends
- Experience with Microsoft Office products
- Knowledge of medical terminology and insurance policies
- Ability to perform basic mathematics for financial payments
- Competitive base pay
- Comprehensive benefits package
- Performance rewards and recognition
- Opportunities for career growth and development
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Little Falls, Minnesota, United States UnitedHealth Group Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team in the Emergency Department. As a key member of our front office team, you will be responsible for providing exceptional patient service, ensuring accurate and timely registration, and maintaining a high level of customer satisfaction.Key...
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