Travel Consultant
2 weeks ago
ALTOUR is seeking an experienced Travel Consultant to assess clients' needs and provide personalized travel options. This role involves building client relationships, selling travel, and ensuring seamless travel arrangements within company guidelines.
Key Responsibilities
- Research destinations, hotels, cruises, and airfare options to meet clients' expectations.
- Process bookings, updates, and payments in a timely and friendly manner.
- Upsell preferred vendors, insurance, and financial services.
- Qualify clients and establish rapport to build long-term relationships.
- Stay up-to-date on CDC Travel restrictions, world events, and weather that may affect travel plans.
- Process airfare, hotels, and ground transportation via GDS, and update client information in the database.
- Handle unexpected travel issues and address client concerns.
- Follow company procedures and suggest improvements in customer service, documentation, and accuracy.
Requirements
- Minimum 2+ years of industry experience.
- Overall travel industry knowledge and experience.
- GDS Sabre experience.
- Competent with all aspects of ticketing transactions.
- Proficient with International Itineraries and rate structures.
- Knowledge of online booking tools a plus.
- Excellent communication skills and ability to work with high-level global clientele.
Benefits
- Choice of two medical plans and two dental plans.
- Vision insurance.
- Flexible spending accounts (FSAs).
- Company-paid life insurance and AD&D.
- Optional additional life insurance and AD&D.
- Disability insurance.
- Paid parental leave.
- Paid time off.
- 401k Plan with company match.
- Discounted employee travel options.
- Access to LinkedIn Learning webinars and courses.
Company Culture
Internova Travel Group is an Equal Opportunity Employer, committed to diversity and inclusion. We strive to create a work environment that values and respects all employees.
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