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Strategic Portfolio Management Consultant

2 months ago

Hartford, Connecticut, United States ServiceNow Full time
Job Description

At ServiceNow, we're seeking a highly skilled Strategic Portfolio Management Consultant to join our team. As a key member of our organization, you will play a critical role in driving business growth and customer satisfaction through the effective implementation of our Strategic Portfolio Management (SPM) product suite.

Key Responsibilities
  • Develop and execute sales campaigns focused on SPM, providing product and industry insight to drive business results.
  • Serve as a thought leader on SPM, collaborating closely with sales teams to identify technical champions within client organizations and develop strategies to engage and nurture these individuals.
  • Provide technical guidance, training, and support to empower champions in advocating for our solutions.
  • Drive initiatives to cultivate a network of enthusiastic advocates who promote our products/services within their organizations, enhancing client satisfaction and driving business growth.
  • Solve problems and demonstrate value by architecting customer solutions.
  • Establish and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, break-fix, roadmap additions, and to relay feedback from the field and customers.
  • Support enablement to ecosystem members, including Solution Consultants and Sellers, to demonstrate the value of SPM product suite.
  • Leverage technical expertise and business acumen to support the generation and maturity of the SPM product suite pipeline.
  • Facilitate customer workshops to accelerate customer adoption, mature pipeline, and retain customers.
  • Contribute to and maintain a showcase of SPM product suite solutions created on the ServiceNow platform.
  • Assist sales personnel in qualifying customer opportunities, validating customer needs and requirements, and performing business value assessments.
  • Demonstrate solutions, both standard and tailored to customers and prospects.
  • Respond to requests for information, proposals, quotes, and scope and deliver Proof of Value engagements with customers and prospects.
  • Support Marketing-led events, such as conferences, trade shows, and webinars.
  • Remain current on competitive analysis and understanding of how to best position ServiceNow SPM product suite to ensure we keep ahead of opportunities and obstacles.
  • Understand the business and technical problems addressed by the SPM product suite, including key regulations, business drivers, and evolving business needs.
Qualifications
  • 5+ years of Enterprise-level Pre-Sales Engineering (or similar) experience within a SaaS environment.
  • Proven experience in Agile frameworks (e.g., Scrum, Kanban).
  • Experience working in cross-functional teams and understanding Agile team roles and responsibilities.
  • Analytical mindset with a focus on data-driven decision making and strong problem-solving skills, as well as a passion for technology.
  • Strong knowledge of software development lifecycle (SDLC) and Agile practices.
  • Familiarity with tools and platforms commonly used in Agile environments (e.g., Jira, Confluence, Azure DevOps).
  • Experience with Agile coaching or training.
  • Ability to manage multiple engagements simultaneously.
  • Exceptional communication and presentation skills, including technical and business concepts.
  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in the ServiceNow ecosystem.
  • A strong understanding of the PPM market and Project Management-related business processes.
  • Familiarity with specific industries, including understanding of regulatory and compliance requirements for companies operating in Technology, Media, and Telecommunications.

Preferred Certifications: Certified ScrumMaster (CSM), Certified Agile Practitioner, or similar Agile certifications. Technical certifications related to the company's products or industry (e.g., AWS, Azure, ServiceNow).

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.