Customer Service Expert
5 days ago
A. Reddix & Associates seeks a highly skilled Customer Service Expert to support Affordable Care Act (ACA) Stakeholder engagement, outreach, and technical support.
About the RoleThis position provides assistance to health plans, states, employers, and health insurance agents and brokers in support of the ACA Health Insurance Marketplace goals and objectives.
Key Responsibilities- Advise stakeholders on ACA Marketplace process and provide technical guidance.
- Develop job aids and Frequently Asked Questions (FAQs) based on analysis and recommendations for common inquiries.
- Triage and process requests and assist Stakeholders by telephone, inquiry tracking systems, and email.
- Craft appropriate responses and develop scripts for a variety of target audiences and topics.
- Support email outreach campaign distributions and monitor engagement.
- Develop operational guidance and complete quality assurance reviews of resources.
- Conduct end user testing of tools, evaluation instruments, and system updates.
- Draft standard operating procedures (SOPs).
- Conduct training and knowledge transfer sessions.
- Analyze data including outreach metrics to provide valuable insight to improve Stakeholder performance.
- Bachelor's degree in Business, Public Health, or a related field.
- Minimum of two (2) years of professional experience.
- Strong customer service skills.
- Excellent problem-solving skills.
- Strong attention to detail while working under compressed timelines.
- Strong written and verbal communication skills.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Experience with Jira and Confluence desired.
- Customer Service or Helpdesk experience preferred.
We offer an estimated salary of $60,000 per year, commensurate with experience, as well as opportunities for growth and development in a dynamic and supportive team environment.
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Electrical Systems Service Expert
6 days ago
Norfolk, Virginia, United States Johnson Controls Full timeJob SummaryWe are seeking a skilled Electrical Systems Service Expert to join our team at Johnson Controls. In this role, you will be responsible for troubleshooting and servicing security systems, including burglar alarms, fire alarms, CCTV, and Card Access systems.As an Electrical Systems Service Expert, you will communicate directly with customers,...
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Customer Service Liaison
7 days ago
Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Liaison to join our team at Sanitary Linen Service, Inc.
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Cybersecurity Protection Expert
7 days ago
Norfolk, Virginia, United States MSCCN Full timeJob Title: Cybersecurity Protection ExpertAbout the Job: We are seeking a highly skilled Cybersecurity Protection Expert to join our team. As a key member of our Federal Solutions segment, you will deliver critical infrastructure protection programs and projects for our US government customers.Key Responsibilities:Perform integrated, multidisciplinary...
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Cybersecurity Expert III
5 days ago
Norfolk, Virginia, United States LB&B Associates Full timeCompany OverviewMEC Distribution is a leading provider of IT solutions and services, with a strong commitment to delivering high-quality products and expertise to our clients. Our team is comprised of experienced professionals who share a passion for innovation and excellence.Salary: $115,000 - $140,000 per yearWe are currently seeking a highly skilled...
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Sales Associate
1 week ago
Norfolk, Virginia, United States Nike Full timeAbout NikeNike, Inc. is a dynamic and growing company seeking talented individuals to join our team.Job SummaryThis Sales Associate role at Nike Norfolk offers the opportunity to deliver exceptional customer service and contribute to a world-class retail experience.ResponsibilitiesStay knowledgeable about Nike products and servicesDemonstrate enthusiasm for...
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Customer Service Cashier
5 days ago
Norfolk, Virginia, United States Food Lion Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier Customer Service Representative to join our team. As a key member of our front-end operations, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our valued customers.Key Responsibilities:Provide fast, easy, flexible, and...
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Customer Service Professional
4 weeks ago
Norfolk, Virginia, United States Strategic Data Systems Full timeCustomer Service Representative IIINaval Station Norfolk, VA 23511 On-Site Position 24/7/365 Flexibility Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you We are looking for a Customer Service Representative who is...
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Customer Service Representative
3 days ago
Norfolk, Virginia, United States MANCON, LLC Full timeJob Summary\rThis is an exciting opportunity for a highly motivated and customer-focused individual to join MANCON, LLC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, answering phone calls, directing customers to the appropriate personnel, checking on order status, entering orders,...
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Customer Service Associate
6 days ago
Norfolk, Virginia, United States Compass Group USA Inc Full timeJob SummaryWe are seeking a skilled and enthusiastic Customer Service Associate to join our team at Compass Group USA Inc. This is a part-time opportunity to work in a fast-paced food service environment, providing excellent customer service and supporting our culinary team.About UsCompass Group is a leading foodservice company that provides exceptional...
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Customer Service Representative
2 days ago
Norfolk, Virginia, United States IWG PLC Full timeCompany OverviewIWG PLC is a leading provider of flexible workspace solutions. Our company aims to bring more freedom to people and businesses, while expanding our network across the globe.Salary: $16.50 per hour plus a quarterly bonus plan programAbout the Role:This Customer Service Representative position will play a key role in managing multiple tasks...
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Customer Service Ambassador
7 days ago
Norfolk, Virginia, United States MSI Full timeMSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. We are seeking a skilled Customer Service Representative to join our team.About the RoleThe ideal candidate will have excellent communication skills, be able to handle multiple tasks at once, and possess a customer-focused...
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Electrical Equipment Expert Program Manager
6 days ago
Norfolk, Virginia, United States Electrical Equipment Company Full timeUnlock Career Growth as an Electrical Equipment Expert Program ManagerElevate your career with the Electrical Equipment Company, a passionate and customer-centered service organization dedicated to building a better tomorrow.The ideal candidate will be responsible for leading and enhancing EECO's Vendor Managed Inventory for a specific customer located in...
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Highly Skilled IT Solutions Expert Wanted
5 days ago
Norfolk, Virginia, United States American Systems Full timeWe are seeking a highly skilled IT solutions expert to support our US Navy operations. As an expert in this field, you will have the opportunity to work with a talented team of professionals and contribute to the delivery of strategic solutions.This role requires a bachelor's degree in an engineering field and active Secret Clearance. With at least eight...
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Customer Service Lead
5 days ago
Norfolk, Virginia, United States Burlington Full timeAbout UsWe are a leading off-price retailer offering amazing prices on top brands and styles. With a focus on customer service, we strive to provide an exceptional shopping experience for our customers.
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Customer Service Representative
3 days ago
Norfolk, Virginia, United States Which Wich Superior Sandwiches Full timeAbout Which WichWe are a fast-casual sandwich shop dedicated to serving high-quality, made-to-order sandwiches and exceptional customer service.Job DescriptionWe are seeking a friendly and efficient Cashier to join our team. As a Cashier at Which Wich, you will be responsible for taking guest orders, recommending extras such as awesome shakes and cookies,...
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Senior PCI Compliance Expert
20 hours ago
Norfolk, Virginia, United States Capital One Full timeOverviewCapital One is seeking a highly skilled and experienced Senior PCI Compliance Expert to join its Cyber Governance and Risk team. This role requires a subject matter expert who can provide consulting services to the enterprise on PCI Data Security Standard (PCI DSS) and other applicable PCI Council standards.
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Customer Service Ambassador
5 days ago
Norfolk, Virginia, United States Quality Inn Norfolk Naval Base Full timeJob SummaryWe are seeking a highly responsive and flexible Customer Service Ambassador to join our team at Quality Inn Norfolk Naval Base. As a key member of our staff, you will provide exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
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Customer Service Ambassador
3 days ago
Norfolk, Virginia, United States Bowlero Corp Full timeJob SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Server or Cook at Bowlero Corp in Norfolk, VA. As a key member of our entertainment center staff, you will be responsible for providing exceptional customer service, ensuring a fun and welcoming experience for our guests.Estimated Salary: $13.50 - $10 per hour,...
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Customer Service Sales Representative
5 days ago
Norfolk, Virginia, United States Sherwin-Williams Full timeOverviewSherwin-Williams is a leading provider of paints, coatings, and related products. We are committed to helping our customers achieve their goals through exceptional service and innovative solutions.Job SummaryWe are seeking a skilled Customer Service Sales Representative to join our team in Norfolk, VA. As a key member of our sales team, you will be...
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Customer Service Specialist
5 days ago
Norfolk, Virginia, United States DCM Services Full timeUnlock Your Potential with DCM ServicesAbout UsDedicated to providing specialized receivable solutions, our culture sets us apart from other competitors in the industry. We prioritize a healthy work-life balance and the well-being of our employees.Competitive CompensationWe offer an hourly wage plus monthly bonus and commissions. Enjoy a Monday-to-Friday...