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Pet Paradise Resort Front Desk Supervisor

2 months ago

Ocala, Florida, United States Pet Paradise Resort Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Pet Paradise Resort. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading a team of Front Desk Associates, and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Provide direct supervision and guidance to Front Desk Associates, including training, coaching, and performance management.
  • Assist the management team with training employees, assigning and directing work, and conducting employee performance reviews.
  • Report and document any potential hazards or behavioral problems involving guests or employees to the management team.
  • Assist with front desk functions, including processing check-ins and check-outs, answering incoming phone calls, and maintaining the cleanliness of the lobby during operating hours.
  • Responsible for assisting new and existing team members in completing their required training and development programs.
Requirements
  • Two years or more in a customer service role, preferably in a supervisory capacity.
  • Strong organizational, cash management, and sales skills.
  • Comfortable leading by example and hands-on task management.
  • Exceptional communication and interpersonal skills.
  • Flexibility to work a variety of shifts, including days, nights, weekends, and holidays.
  • Valid driver's license and ability to pass a criminal background check.
What We Offer

As a Front Desk Supervisor at Pet Paradise Resort, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to our Unleashed Leadership Academy, where you can train for leadership roles across the Southeast. Additionally, you will receive discounted veterinary care and grooming services, as well as other perks and benefits.

About Pet Paradise Resort

Pet Paradise Resort is a full-service pet care destination dedicated to providing premium care for pets. We offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home. Located in eleven states with over 60 locations in operation or under development, Pet Paradise Resort continues to expand in the United States.