Guest Service Representative

3 weeks ago


Ocala, Florida, United States World Equestrian Center Ocala Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at the World Equestrian Center Ocala. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-in and Check-out: Assist guests with check-in and check-out processes efficiently and accurately, using their names whenever possible.
  • Reservations and Room Management: Verify all postings and charge the guest's credit card accurately during check-out. Oversee reservations by accurately creating, modifying, and canceling them as needed.
  • Communication and Problem-Solving: Handle inquiries, requests, and complaints promptly and professionally, accommodating special requests when possible.
  • Hotel Services and Amenities: Provide information about hotel services, available rooms, rates, amenities, and local attractions.
  • Phone and Email Management: Operate phone systems to manage incoming calls, transferring them to the appropriate department or guest room. Utilize various computer systems to maintain communication with multiple departments and on-site establishments.
Requirements and Qualifications:
  • Excellent Communication Skills: Excellent verbal and written communication abilities, with demonstrated phone etiquette and customer service skills.
  • Teamwork and Adaptability: Ability to work effectively with co-workers within various departments, with strong prioritization and organizational abilities.
  • Technical Skills: Exceptional computer skills with the ability to learn various software programs, including Opera Cloud, Medallia Concierge, and/or HotSOS.
  • Previous Experience: Previous experience in hotel front desk and hospitality is strongly preferred.
What We Offer:

We are committed to providing a positive and welcoming work environment, with a focus on supporting the needs of our team through our commitment to family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE, and all applicants will be required to submit to a background check prior to employment.



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