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Senior Case Management Specialist
2 months ago
JOB TITLE
Case Manager Level II
PROGRAM
Post Release Services
WORK SCHEDULE
Five Days per Week, 40 Hours per Week, 12 Months per Year
LOCATION
Hybrid Remote
REPORTS TO
PRS Caseworker Supervisor
JOB TYPE
Full-Time Non-Exempt
SALARY
$71,526.00
GENERAL JOB DESCRIPTION
The PRS Case Manager (Level II) is expected to possess expertise in trauma-informed care, child welfare methodologies, and case management. Proficiency in drafting comprehensive and professional assessment reports is essential. The Case Manager should be well-versed in local social services, community outreach, and have experience engaging with diverse populations. Knowledge in family preservation and kinship care is crucial, along with a proven track record of connecting and collaborating with local resource providers to deliver post-release services for children and their sponsors.
ABOUT YOU
You are an exemplary candidate for this role if you demonstrate active listening skills and empathy, possess the ability to ask insightful questions to uncover clients' needs, and build trust with individuals from various backgrounds. Flexibility and adaptability are key traits, as well as the capability to assess needs and circumstances effectively. Strong verbal and written communication skills are necessary, along with the ability to gather, analyze, and interpret information. You should be adept at navigating conflicts sensitively and developing effective solutions while maintaining composure under pressure. A positive attitude in challenging situations is vital. Additionally, you are a personable, energetic, and empathetic leader capable of managing multiple projects efficiently to align with Urban Strategies' goals and current performance standards.
WHAT YOU'LL BE DOING
- Oversee an assigned caseload of post-release services (Levels I & II). May assist in preparing comprehensive home study reports to evaluate risk, safety, and suitable placement for children.
- Adhere to US and ORR policies, procedures, and mandated timelines.
- Collaborate with care providers to verify and assess if additional information is required for successful sponsorship.
- Evaluate the prospective sponsor's capacity to provide adequate care and a secure living environment for the child.
- Identify, verify, and recommend areas where additional support, resources, or information may be necessary to fulfill a child's needs and ensure a safe environment.
- Maintain regular telephone contact and conduct virtual and in-person home visits with children and sponsors.
- Utilize trauma-focused approaches and brief therapeutic techniques to engage with children and their sponsors.
- Provide ongoing case management services through assessments, planning, evaluation, facilitation, and psychoeducation for children and their sponsors.
- Ensure proper documentation, safeguard confidential records, and protect personally identifiable information in accordance with program regulations.
- Identify and report concerns related to children and sponsors, significant life events, and incidents to the program and ORR. Act as a mandated reporter for abuse/neglect to child protective services.
- Participate in training, meetings, and maintain quality improvement initiatives as recommended.
- This role necessitates travel for in-person home studies and post-release visits in various locations across the United States, including potential evening and weekend work to meet required timelines.
- Perform related duties as assigned, which may be revised as needed to meet program requirements.
- A Bachelor of Social Work (BSW) or an equivalent degree in education, psychology, sociology, or another behavioral science or social service field, with at least 1 year of case management experience.
- Proficient in writing detailed and professional assessment reports, with experience working with immigrant populations and providing trauma-informed clinical interventions for youth.
- Knowledgeable in family preservation, kinship care, trauma-informed practices, child welfare policies and procedures, and relevant state and federal laws and regulations.
- Strong communication and interpersonal skills to effectively interact with families, caseworkers, and other stakeholders.
- Ability to manage sensitive and confidential information with discretion.
- Fluency in English and Spanish (verbal/written).
- Proficient in Microsoft Office and data entry systems.
- A valid driver's license and availability for travel to conduct in-person visits in various regions nationally.
ABOUT US
Urban Strategies was established in 2003 by a Hispanic woman. Our mission is to equip, resource, and connect faith- and community-based organizations to empower all children and families to reach their full potential. We collaborate with Latino-focused organizations to serve and engage entire families.
Our vision is for all children and families to achieve their full potential. Headquartered in Washington, D.C., our team operates across the United States and Puerto Rico, with direct service centers located in various states and some programming conducted in Latin America.
COMPANY CULTURE
Our work is guided by three core values:
- Authentic Relationships are fundamental to our work, fostering mutual development and growth based on the inherent dignity and worth of all individuals.
- Servant Leadership emphasizes an other-centric mindset that shapes the way we lead and uplift individuals, families, and communities.
- Intentional Compassion reflects a commitment to understanding, formulating strategic responses, and empowering others to realize their full potential.
- Remote/hybrid work options for eligible positions.
- Medical and dental coverage, with 95% paid by the company.
- 100% coverage for vision (individual or family).
- Employee Assistance Program.
- 401K with matched contributions up to 4%.
- Generous vacation time, varying by program and position.
- 9 Sick Days and 11 Holidays.
- Free long and short-term disability for all teammates.
- Company-provided laptops and cellphones for applicable positions.
- Ability to see at normal distances, hear conversations, and use hands and fingers for required tasks. Regular driving and working in the office and remotely, with approximately 70% travel required. Evening and weekend work may be necessary to meet deadlines.
- Engaging employee programs.
- Education discounts available through various partners.
- All employees must pass a mandatory criminal background check and a bilingual language test if required.
- Employment is contingent upon satisfactory results from all required tests and background checks.
- Periodic physical examinations and TB clearances may be required upon hiring.
- Some positions are governed by Service Contract Act guidelines.
- It is understood that positions funded by third-party grants may have pay and conditions determined by the granting agency.
Urban Strategies is committed to equal employment opportunities, ensuring no discrimination based on race, color, national origin, gender, age, sexual orientation, disability, or other legally protected classifications. This policy applies to all employment conditions, including hiring, placement, promotions, and terminations.
