Front Desk Service Manager
18 hours ago
We are a leading hospitality company, Concord Hospitality, that values its associates and provides a great work environment. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
Salary
The estimated salary for this role is $20 per hour.
Job Description
We are seeking a Front Desk Supervisor to provide exceptional service to our guests. Key responsibilities include checking guests in and out efficiently, handling guest mail and messages, and developing a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Additional duties include taking reservation requests, answering switchboard calls, blocking rooms, monitoring room availability, and handling safe deposits by guests. The successful candidate will also keep the lobby and desk area clean and presentable, as well as have a thorough knowledge of emergency and security procedures.
Required Skills and Qualifications
To be successful in this role, you should have a passion to serve others, excellent communication skills, and a keen sense of being proactive, responsive, and caring. You should also enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility.
Benefits
Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. We strive to hire the best associates in the market and maintain a drug-free workplace. We are proud to be an EEO employer M/F/D/V.
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