Front Desk Operations Manager

3 days ago


Washington, United States Sonesta International Hotels Full time
Job Summary

We are seeking a skilled Front Desk Supervisor to join our team at Sonesta International Hotels. The successful candidate will be responsible for delivering exceptional guest service, managing front desk operations, and supervising a team of staff members.

About the Role

This is a dynamic and challenging role that requires strong communication and leadership skills. As a Front Desk Supervisor, you will be responsible for:

• Providing excellent customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
• Managing the front desk operation, ensuring that all tasks are completed efficiently and effectively.
• Supervising a team of staff members, providing guidance and support to ensure they are able to perform their duties to the highest standard.
• Maintaining accurate records and reports, including cash handling and inventory management.
• Collaborating with other departments to ensure seamless delivery of services to guests.
• Staying up-to-date with company policies and procedures, ensuring compliance with regulatory requirements.

Requirements and Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• At least two years of experience in a hotel or hospitality environment, preferably in a supervisory role.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and managers.
• Strong problem-solving and leadership skills, with the ability to motivate and guide a team of staff members.
• Basic math skills, including budgeting and cash handling.
• Proficiency in Microsoft Office and Opera systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, and various employee perks and discounts.

Estimated Salary: $29.00/hour

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