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Client Relations Specialist

2 months ago

Saint Paul, Minnesota, United States Vitu Full time
Job Overview

Vitu is a forward-thinking organization dedicated to delivering exceptional solutions within the automotive sector. Our unique platform revolutionizes transaction management across various jurisdictions, streamlining processes for our clients.

We are currently in search of a Customer Support Representative to join our team in a full-time capacity.

Role Summary

The Customer Support Representative is a vital role for a proactive, detail-oriented individual who excels in providing outstanding customer service to our clients. This position operates in a dynamic environment where timely resolutions are essential. The ideal candidate will embody a positive demeanor while delivering exceptional service.

Key Responsibilities

  • Address customer inquiries and concerns through various communication channels including phone, email, and chat.
  • Offer guidance on DMV regulations and documentation.
  • Diagnose and resolve program-related issues efficiently.
  • Ensure a high level of customer satisfaction by being attentive and responsive to client needs.
  • Facilitate the onboarding process for new accounts.
  • Thrive in a fast-paced, high-volume work setting.
  • Support daily operational tasks as needed.

Qualifications

  • Familiarity with the automotive industry is essential; experience in a dealership or DMV setting is advantageous.
  • Strong verbal and written communication skills are required.
  • Proficient problem-solving abilities are necessary.
  • Experience with vehicle title and registration processes in relevant states is preferred.
  • Knowledge of state-specific regulations regarding vehicle documentation is beneficial.
  • Competence in using computers and software applications (Internet, Email, Word, Excel, Google Drive) is required.
  • Ability to work independently with minimal oversight.
  • Excellent organizational skills and the capacity to follow instructions effectively.
  • Strong time management abilities.
  • Exceptional attention to detail is crucial.

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