Platform Reliability Engineer
4 days ago
Ahold Delhaize USA, a leading grocery retail group, is seeking a skilled Platform Reliability Engineer to join our team. As a key member of our infrastructure team, you will play a critical role in ensuring the availability, scalability, and performance of our cloud-based services.
Key Responsibilities- Design, implement, and manage Azure Core Services with automation and infrastructure as code
- Manage and operate the continuous delivery framework and tools, and automate the lifecycle of cloud platform components
- Leverage cloud architecture, applying site reliability principles, and full-stack troubleshooting skills across network, application, security, Identity, OS, Containers, on-prem, and distributed services layers
- Provide reasoning about system & application architecture, and be comfortable looking at code and offering feedback on how it can be improved to increase reliability
- Identify opportunities and drive the implementation of automation to improve patch management, service health, manageability, reliability, and telemetry
- Own, triage, investigate, and resolve service issues with an emphasis on broad communications, learning & teaching throughout the process
- Design process or technology solutions that monitor, identify, and resolve platform, system, deployment, and environmental issues both prior & post production releases, and ensure measurable improvements against Service KPIs
- Drive Security and compliance aspects for services in accordance with Azure compliance requirements
- Engage in service capacity planning, demand forecasting, and work towards Azure cost optimizations
- Create and document Runbooks, Operational procedures, and Standards on confluence
- Communicate on a deeply technical level with product engineering, project management, and product teams to improve and optimize products, improve infrastructure, and evolve services
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
- 7+ years of IT experience focused on infrastructure, including server, storage, network, security, Identity
- 3+ years of experience supporting, maintaining, and automating Azure environments
- 2+ years of experience using IaC tools (ARM, Terraform, JSON, YAML, PowerShell, GitHub, etc.)
- Production experience in Cloud technologies - Azure IaaS, PaaS, networking, Azure functions, Azure automation and runbooks, workbooks, Insights, Security center, Azure Monitor, Log Analytics
- Ability to read, write, configure, design, and script end-to-end service telemetry, alerting, and self-healing capabilities for platform services
- Ability to work in an Extreme Programming environment and work in a paired programming/operating model
- Able to facilitate diverse teams, multi-task, and work under pressure to meet aggressive schedule targets
- Hands-on experience with IaC tools like ADO, ARM, Terraform, Ansible, PowerShell, Python, azcli, GitHub
- Experience in service capacity planning, demand forecasting, software performance analysis, and system tuning
- Technical and Operational expertise in Windows/Linux/VMware/Hyper-V/AKS, SQL and N0-SQL DB's, IaaS, PaaS, FaaS, Data, BCDR, Security, Management, Storage, Networking, Monitoring, Identity, and Connectivity
- Experience managing and maintaining code repos, build systems, and CICD pipelines
- Experience in infrastructure and configuration as code, as well as service auto-scale capabilities
- Worked in DevOps and Agile environments, Blend of both Development and SRE mindset
- Systematic problem-solving and troubleshooting skills coupled with a strong sense of ownership and drive
- Participate in on-call rotation. Participate, collaborate, and provide guidance in retrospectives
- At least 4 years of hands-on operational experience supporting the following or related experience:
- Certification in Azure Administrator - required, Azure DevOps - preferred, Azure Solutions Architect - preferred
Ahold Delhaize USA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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