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Multisite Branch Manager

2 months ago

Framingham, Massachusetts, United States Citizens Full time
Job Summary

We are seeking a highly skilled and experienced Multisite Branch Manager to oversee daily activities in multiple branch locations. As a key member of our team, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive Sales through Service: Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
  • Manage a High-Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
  • Empower Colleagues and Lead by Example: Support multiple branch locations, inspire ownership among your teams, and be an active player-coach.
  • Utilize Digital Technologies: Drive business results by leveraging digital technologies and applications.
  • Ensure Customer Satisfaction: Make every interaction memorable and the best part of the customer's day.
  • Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
  • Bring a Positive Energy: Bring a positive energy and confidence to Citizens every day.
Requirements
  • 2 or more years of sales management experience in Retail or Branch Banking environment.
  • Proven ability to coach and develop to drive sales results and operational excellence in a high-volume branch environment.
  • Successful record of driving an exceptional customer experience validated through customer satisfaction surveys.
  • Strong financial and business acumen, including experience interpreting reports to drive productivity.
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
  • Strong interpersonal skills, including the ability to build a customer base by approaching and establishing dialogue with customers.
  • Maintain an active role through partnerships with community and civic organizations.
  • Ability to work all branch operating hours, as needed, including weekends and some evenings.
  • Ability to travel, as needed, to required trainings and/or other branch locations.
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
Education
  • High School degree or equivalent required.
  • Associate's or Bachelor's degree preferred.
Success Factors

Knowledge, skills, and abilities that typically lead to success in the job include:

  • Leading by example.
  • Coaching.
  • Communication.
  • Team Leadership.
  • Customer service.
  • Risk acumen.
  • Retail banking.
  • Consultative selling.
  • Cross selling.
  • Front office customer management.