Teller, Framingham, Full-Time, Onsite
3 weeks ago
We are seeking a highly skilled and customer-focused Teller to join our team at DCU's Framingham branch. As a Teller, you will be responsible for providing exceptional service to our members, processing transactions, and assisting with end-of-day balancing.
Key Responsibilities- Process all teller transactions, including deposits, withdrawals, loan payments, and check cashing.
- Accurately balance transactions and maintain a high level of accuracy.
- Provide excellent customer service, responding to member inquiries and resolving issues in a timely and professional manner.
- Identify and meet the financial needs of new and existing members, building strong business relationships and educating them on DCU products and services.
- Meet individual referral goals by identifying opportunities to cross-sell and upsell products and services.
- Adhere to all DCU policies and procedures, including security compliance and risk management.
- May be required to provide coverage in other DCU areas, such as other branches or support departments.
- High School Diploma or equivalent.
- Prior cash handling experience.
- Previous customer service experience preferred.
- Strong verbal communication skills.
- Technical skills, including Windows and Microsoft Office.
- Bilingual skills a plus, with Portuguese preferred.
DCU is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to make DCU a great place to work, with an excellent work-life balance and a community that cares. We are an equal-opportunity employer, valuing diversity, inclusion, and equity at our company.
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