Teller, Framingham, Full-Time, Onsite

3 weeks ago


Framingham, Massachusetts, United States DCU Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Teller to join our team at DCU's Framingham branch. As a Teller, you will be responsible for providing exceptional service to our members, processing transactions, and assisting with end-of-day balancing.

Key Responsibilities
  • Process all teller transactions, including deposits, withdrawals, loan payments, and check cashing.
  • Accurately balance transactions and maintain a high level of accuracy.
  • Provide excellent customer service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Identify and meet the financial needs of new and existing members, building strong business relationships and educating them on DCU products and services.
  • Meet individual referral goals by identifying opportunities to cross-sell and upsell products and services.
  • Adhere to all DCU policies and procedures, including security compliance and risk management.
  • May be required to provide coverage in other DCU areas, such as other branches or support departments.
Requirements
  • High School Diploma or equivalent.
  • Prior cash handling experience.
  • Previous customer service experience preferred.
  • Strong verbal communication skills.
  • Technical skills, including Windows and Microsoft Office.
  • Bilingual skills a plus, with Portuguese preferred.
About DCU

DCU is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to make DCU a great place to work, with an excellent work-life balance and a community that cares. We are an equal-opportunity employer, valuing diversity, inclusion, and equity at our company.


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