Customer Service Manager

5 days ago


Birmingham, Alabama, United States The Normal Brand Full time
The Normal Brand is a fast-growing apparel company with over 600 stores in the US, offering a unique retail experience. We are seeking a skilled Keyholder to lead our team and deliver exceptional customer experiences. The ideal candidate will have strong leadership skills, excellent communication, and a passion for making people happy.

Responsibilities:
  • Develop and implement strategies to maximize sales and revenue.
  • Inspire and motivate team members to provide outstanding customer service.
  • Maintain a clean and organized store environment that meets Normal standards.
  • Educate and train team members on product knowledge and sales techniques.
  • Support Assistant Store Manager and Store Manager on initiatives.

Requirements:
  • 2+ years of retail management experience.
  • Fashion/apparel industry experience.
  • Strong integrity and self-awareness.
  • Excellent fashion sense and ability to adapt quickly to new systems.
  • Eager to learn through feedback and solve problems in a fast-paced environment.

Estimated Salary: $45,000 - $60,000 per year (dependent on location and experience). Benefits include paid hourly and bi-weekly, bonus opportunities, and employee discount.

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