Customer Service Representative
2 days ago
Estimated Salary: $45,000 - $60,000 per year
About T & AssociatesWe are a dynamic company seeking a motivated and customer-focused professional to join our team as a Customer Service Specialist.
About the JobThis is a unique opportunity to provide exceptional experiences to our valued clients, utilizing strong service background and polished communication, listening, and problem-solving skills.
Responsibilities- Customer Outreach: Make warm calls to interested clients, ensuring each interaction is positive and productive.
- Account Management: Build and maintain strong customer relationships, managing account details and updates as needed.
- Customer Satisfaction: Provide accurate information, address inquiries, and resolve any issues promptly to keep customer satisfaction high.
- Issue Resolution: Follow provided scripts for challenging interactions and escalate complex issues to appropriate parties.
- Consistent Follow-Ups: Ensure each customer is well-informed and satisfied through thorough follow-ups.
- Experience: A year or more of experience in customer service and sales is recommended.
- Skills: Exceptional communication, active listening, and interpersonal skills are essential.
- Technical Requirements: Must have a laptop and/or iPad, high-speed internet, and a quiet workspace.
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