Customer Service Liaison

1 day ago


Bethesda, Maryland, United States RWD Consulting, LLC Full time

At RWD Consulting, LLC, we are seeking a highly skilled Customer Service Representative III to join our team. This is an exciting opportunity to provide exceptional customer service and support in a fast-paced environment.

The estimated salary for this position is $62,000 - $75,000 per year, based on location and experience.

Job Description:

  • Greet and welcome guests upon arrival in a friendly and professional manner.
  • Understand assigned roles and respond to Hospital Emergency Code(s) Blue, Black, Orange, Yellow, Gray, Green, Pink, Gray, and White or any others that may be developed as a result of or change with contractor duties.
  • Answering the command duty phone, providing general information, and transferring phone calls to appropriate departments to successfully address inquiries.
  • Expeditiously facilitate and direct guests to appropriate destinations or services.
  • Report any issues related to effectively executing these duties to the supervisor.

Required Skills and Qualifications:

  • One year of experience in the hospitality service industry or equivalent work.
  • Must be able to communicate fluently in English and have the ability to comprehend verbal and/or written transport instruction.
  • Proficient in the use of Microsoft Word and Excel and have excellent customer service and communication skills.

Benefits:

  • Basic Life Support (BLS) certification through the American Heart Association.
  • Full operational knowledge of the Everbridge/AtHOC system.
  • General medical ethics, telephone etiquette, excellent communications and customer service skills required.


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