Customer Experience Associate
22 hours ago
In this role, you will be the first point of contact for many of our guests, answering phone calls, directing customers to the appropriate person or department, and taking accurate messages. You will also be responsible for managing the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Additionally, you will track and filter all incoming calls and take messages, communicate effectively with the Guest Services Manager and Greeters, and reconcile/update data entry with dealership software.
This is an exciting opportunity to join a dynamic and growing organization where you will have the chance to make a real difference in the lives of our guests. If you are a team player with excellent interpersonal, communication, and organizational skills, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service to all guests
- Answer phone calls and direct customers to the appropriate person or department
- Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Track and filter all incoming calls and take messages
- Communicate effectively with the Guest Services Manager and Greeters
- Reconcile/update data entry with dealership software
Requirements:
- Previous customer service experience desired
- Excellent interpersonal, communication, and organizational skills
- Ability to learn Dealership Management System and web-based applications utilized in operations
- Valid Driver's License
- Automobile Salesperson License
Benefits:
- Competitive salary: $45,000 - $55,000 per year
- Benefits package including health insurance, dental insurance, vision insurance, 401(k) matching, and paid time off
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
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