Customer Service Specialist

5 days ago


Madison, Mississippi, United States Massage Envy Full time

**Deliver Exceptional Customer Service and Help Clients Achieve Their Wellness Goals**

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist at Massage Envy Madison-MS. In this role, you will provide exceptional service to our clients, promoting the value of Total Body Care and helping them achieve their wellness goals.

**Key Responsibilities:**

  • Provide outstanding customer service and ensure every client feels valued and understood.
  • Promote Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.

**Requirements:**

  • A high school diploma (or equivalent) and previous retail or sales experience is preferred.
  • Critical thinking skills with excellent math and computer skills, as well as the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • A general knowledge of massage and skin care services.

**Benefits:**

  • Competitive base pay plus bonuses and commissions ($9-$13/hour).
  • Medical, Dental, and Vision plans with employer contribution.
  • MATCHING 401(k) after 12 months.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • 25% off all products.

**Estimated Salary:** $40,000 - $52,000 per year (based on 20 hours/week and 52 weeks/year).



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