Customer Service Supervisor
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Supervisor to join our team at Sam's Club. In this role, you will be responsible for leading a team of customer service associates and ensuring that our members receive exceptional service.
Key Responsibilities
- Supervise a team of customer service associates to deliver outstanding service to our members
- Develop and implement strategies to improve sales and customer satisfaction
- Maintain high standards of customer service and ensure that all interactions are friendly, efficient, and effective
- Assist with training new hires and providing coaching and feedback to existing associates
- Participate in recruiting, hiring, and evaluating candidates for customer service roles
Requirements
- Leading a front-end team and supervising experience
- Hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits
- Competitive hourly rate: $20.00 - $28.00 per hour
- Performance-based bonus awards
- A comprehensive benefits package, including medical, vision, and dental coverage
- 401(k) plan with company match
- Opportunities for professional growth and development
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