Network Infrastructure Support Specialist

6 days ago

Chicago, Illinois, United States Cook County Clerk's Office Full time
Job Description

Job Summary

The Cook County Clerk's Office is seeking a skilled Network Infrastructure Support Specialist to oversee the seamless functioning of software and hardware systems across various divisions. This position will report directly to the Director of Network & Infrastructure Administrator, and the successful candidate will demonstrate expertise in managing customized software applications within the Clerk's Office, ensuring efficient deployment, troubleshooting, and maintenance as required.

Key Responsibilities

  • Prioritize and address assigned trouble tickets (ClerkIT) promptly and effectively.
  • Identify and resolve system and network issues through comprehensive troubleshooting.
  • Conduct installations of specialized agency software and enterprise software with precision.
  • Conduct timely troubleshooting, repair, or replacement of faulty hardware.
  • Manage comprehensive inventory, mapping, and tracking of equipment from purchase to salvage.
  • Implement and update anti-virus and malware software, while actively monitoring for potential security breaches.
  • Ensure strict adherence to security policies and protocols within the County Clerk Office.
  • Conduct consistent maintenance and oversight of the Active Directory framework, encompassing the management of user and group accounts, as well as group policies, among other tasks.
  • Perform and verify updates of vulnerability patches identified by Microsoft and the County Information Security Office.
  • Compile and deliver weekly reports to the Director or Deputy, providing detailed insights into ongoing activities and concerns.
  • Provide crucial support during Election Day activities, including the deployment of specialized tools and participation in election-related projects.

Requirements

  • At least three (3) years of hands-on experience working with Windows 10 or 11 in a high availability network and system architecture setting.
  • Three (3) years of practical experience with Storage Area Network (SAN) or Network Attached Storage (NAS) systems such as EMC, Clarion, or VNX.
  • Three (3) years of work experience with leading anti-virus packages such as McAfee, Bitdefender, Kaspersky, Norton, Webroot, or other recognized solutions within the industry.
  • An Associate or Bachelor's degree in Computer Science or an equivalent field, or three (3) years full-time work experience in a Network Support position or comparable IT role.

Preferred Technical Skills & Qualifications

  • At least five (5) years of hands-on experience working with Microsoft Windows, including 10 or 11.
  • Proficiency in working with current and earlier versions of Microsoft Office, particularly O365.
  • Familiarity with Microsoft Active Directory and its functionalities.
  • Knowledge of Group Policy functionality and its implementation via Active Directory.
  • A solid grasp of anti-virus and malware software, along with preventative measures.
  • Basic knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.

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