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Store Operations Manager

2 months ago

Cedar Rapids, Iowa, United States Kohl's Full time
About the Role

We are seeking a highly skilled and motivated Store Support Lead to join our team at Kohl's. As a key member of our store leadership team, you will play a critical role in supporting the efficient and effective operation of our store.

Key Responsibilities
  • Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
  • Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.
  • Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
  • Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
  • Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
  • Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.
  • Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.
  • Communicate and guide store technology issues through resolution.
Leadership Expectations
  • Act with integrity, honesty and foster teamwork in an engaged and inclusive culture.
  • Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
  • Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
  • Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
  • Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
  • Accomplish multiple tasks within established timeframes.
  • Train, monitor and reinforce company policies, procedures, standards and guidelines.
  • Maintain adherence to company safety policies for the safety of all associates and customers.
  • Other responsibilities as assigned.
Requirements
  • Must be 18 years of age or older.
  • Limited travel to support new store openings.
  • Strong verbal/written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.

Preferred Qualifications

  • Experience decision-making and problem-solving in a fast-paced environment.
  • Retail or service industry experience.