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House Attendant-Lobby Associate

2 months ago

Del Mar, California, United States Hilton San DiegoDel Mar Full time
Job Summary

Versión en español disponible a pedido.

The House Attendant-Lobby is responsible for maintaining the cleanliness and appearance of the hotel's public areas. Key responsibilities include:

  • Deep cleaning of assigned areas
  • Setting up and maintaining complimentary hotel lobby functions, including coffee service and concierge events
  • Cleaning and setting up meeting room functions
  • Delivering service items to guest rooms upon request from the front desk
  • Driving shuttle van when needed (property specific)
Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Must have a valid driver's license for the applicable State and an acceptable MVR (Motor Vehicle Driving record) (property specific-driving)
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must maintain composure and objectivity under pressure
Key Performance Indicators

Approach all encounters with guests and associates in a friendly, service-oriented manner

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations

Clean/Buff floors daily according to hotel standards

Shampoo carpets in the public areas according to hotel standards

Shampoo furniture as needed according to hotel standards

Clean Public restrooms and ensure maintenance on a regular basis/as needed throughout the shift

Handle all requests for luggage assistance at check-in/checkout in a friendly, efficient, and courteous manner

Practice safe work habits to ensure safety to guests, fellow associates, and self

Handle items for 'Lost and Found' according to Aimbridge Hospitality standards

At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office

Complete daily assignment checklist and submit to supervisor at the end of the day

Be familiar with Aimbridge Hospitality policies and house rules

Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates

Put all equipment away properly after usage according to Aimbridge Hospitality standards

Have knowledge of and assist in all emergency procedures during the overnight shift

Clean and dust floors daily according to Aimbridge Hospitality standards

Maintain hotel equipment in proper working order

Maintain storage of hotel equipment in proper area

Clean guestrooms as needed

Complete special projects as assigned by the Housekeeping Manager

Attend meetings as required by management

Perform any other duties as requested by management

Additional Information

*Must have open availability, Monday-Sunday, PM shifts.

Property Details

Hilton San Diego/Del Mar is ideally situated near La Jolla, UCSD, and Carmel Valley. Located adjacent to the Del Mar Fairgrounds, Kaaboo, San Diego Fair, and Del Mar Race Track are all within walking distance. Guests can make use of our complimentary transportation within a 5-mile radius to explore beautiful beaches and the charm of downtown Del Mar. Torrey Pines State Park, San Diego Polo Fields, and championship golf courses are just minutes away.

Visitors can dine at coastalKITCHEN with outdoor patio and fire pits, and enjoy our resort-style outdoor heated pool with 2 whirlpool spas.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

  • Now offering Daily Pay. Ask your Recruiter for more details.
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
Compensation

Min: USD $16.00/Hr.

Mid: USD $19.21/Hr.

Max: USD $23.06/Hr.