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Senior Case Manager

2 months ago

Daly City, California, United States Bayview Hunters Point Foundation Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Senior Case Manager to join our team at Bayview Hunters Point Foundation. As a Senior Case Manager, you will be responsible for overseeing and coordinating comprehensive case management services, managing complex cases, supervising a team of case managers, and ensuring compliance with policies and regulations.

Key Responsibilities:

  • Manage a caseload of complex cases, providing direct support and intervention.
  • Conduct thorough assessments of clients' needs, strengths, and challenges.
  • Develop, implement, and monitor individualized care plans in collaboration with clients, families, and other service providers.
  • Facilitate access to necessary services, including healthcare, housing, education, employment, and social support.
  • Supervise, mentor, and support a team of case managers, providing guidance and professional development opportunities.
  • Conduct regular team meetings to review cases, share updates, and discuss best practices.
  • Evaluate team performance, providing constructive feedback and addressing performance issues as needed.
  • Foster a positive and collaborative team environment.
  • Ensure all case management activities comply with organizational policies, legal requirements, and ethical standards.
  • Maintain accurate and up-to-date client records, documentation, and reporting.
  • Monitor and evaluate the effectiveness of case management services, implementing improvements as needed.
  • Participate in audits, reviews, and evaluations conducted by regulatory bodies or internal quality assurance teams.
  • Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients.
  • Advocate for clients' rights and needs within the organization and the broader community.
  • Represent the organization at meetings, conferences, and other events as required.
  • Develop and deliver training programs for new and existing case managers to ensure they are equipped with the necessary skills and knowledge.
  • Stay current with industry trends, best practices, and regulatory changes, sharing relevant information with the team.
  • Contribute to the development and implementation of case management programs and initiatives.
  • Identify opportunities for program improvement and innovation, presenting recommendations to senior management.

Requirements:

  • Experience: While prior experience in a case management role is not always required for an entry-level position, any experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous.
  • Knowledge: Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial.
  • Skills: Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders.
  • Education: Masters degree in related field, or 6 years minimum experience in direct case management.

Preferred Qualifications:

  • Certification: Relevant certification in case management (e.g., CCM, ACM) is preferred.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in case management software and Microsoft Office Suite.
  • Ability to handle complex cases and make sound decisions.
  • Knowledge of community resources and services.
  • Can demonstrate a commitment to professional development and enhance candidacy.

What We Offer:

  • Insurance: Coverage for medical, dental, life and vision, with varying levels of plans to choose from.
  • 403(b) Retirement Plan.
  • Paid Time Off (PTO): Including vacation days and sick leave.
  • Holidays: 17 Employer-paid holidays.
  • Flexible Work Arrangements: Hybrid schedules available for certain positions.
  • Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues.
  • Professional Development: Opportunities for training, workshops, or skills development programs.
  • Paid Parental Leave: Time off for new parents, including maternity, paternity, and adoption leave.
  • Voting Time Off (VTO): Allowing employees to take paid time off to vote.

Compensation:

$72-$77k

Work Location:

Onsite/Hybrid in San Francisco, CA 94124