Insurance Navigator

1 day ago


Columbus Ohio, United States Nationwide Children's Hospital Full time
About the Role

We are seeking a highly skilled Insurance Navigator to join our team at Nationwide Children's Hospital. As a key member of our interdisciplinary team, you will play a vital role in providing support to patients and their families, ensuring they receive the financial assistance they need to access medical care.

Key Responsibilities
  • Interview patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs.
  • Meet with patients/families in the clinic to obtain information, assess their need for financial assistance, and provide resources related to insurance.
  • Assess the patient's need for financial assistance and provide guidance on navigating different insurance options.
  • Complete notes in the EPIC system on all discussions, events, and outcomes.
  • Respond to inquiries regarding patient accounts and financial assistance policies.
  • Maintain effective communication and cooperative working relationships with other departments, staff, patients, and visitors.
Requirements
  • High school graduate; Associates degree preferred.
  • Excellent customer service and communication skills.
  • Ability to work and problem solve with minimal supervision.
  • Analytical and decision-making skills with a strong attention to detail required.
  • Ability to understand and retain complex and quickly changing information.
  • Familiarity with medical terminology and knowledge of the impact of managed care trends on hospital operations.
  • Ability to function as a team member responsible for staffing operational hours.
  • Ability to adapt to change positively in workflow and process.
  • Keyboarding/typing/data entry skills.
About Us

Nationwide Children's Hospital is a leading pediatric healthcare provider, dedicated to delivering exceptional care to children and families. We are committed to creating a collaborative culture that fosters innovation, excellence, and compassion. If you share our passion for making a difference in the lives of children, we encourage you to apply for this exciting opportunity.


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