Customer Service Representative

3 weeks ago


Brooklyn, New York, United States Continuum Global Solutions Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Continuum Global Solutions. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving their issues in a timely and professional manner.

Responsibilities:

  • Address incoming customer inquiries and provide accurate information in a timely and professional manner
  • Maintain a professional demeanor and provide excellent customer service skills
  • Create and manage work orders, dispatch work to specific departments, and respond to routine questions
  • Take and report customer complaints and direct requests to the appropriate department or agency
  • Provide strong knowledge of products and services through training and close counsel with floor support

Requirements:

  • A high school diploma or equivalent
  • At least 1 year of customer service experience
  • English and Spanish fluency (not required for all positions)
  • Commitment to professionalism and a positive customer service experience
  • High level of computer proficiency and strong communication skills

Benefits:

  • $17 per hour + weekly attendance/performance bonus
  • Full health and wellness benefits after 3 weeks of paid training
  • Paid time off/vacation days
  • 401(k) retirement plan + company-paid life insurance

About Us:

Continuum Global Solutions is a leading provider of call center services to enterprise and local government customers in the United States. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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