Customer Service Analyst Lead

1 day ago


Sioux Falls, South Dakota, United States Citigroup Inc Full time

Citigroup Inc is seeking an experienced Customer Service Senior Analyst to join their team. The successful candidate will be responsible for providing exceptional client support and resolving complex issues.

Responsibilities:

  • Manage a portfolio of high-profile clients, serving as the single point of contact for queries and engaging with clients to understand their service needs and gaps
  • Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
  • Ensure transactions are executed timely and accurately
  • Identify and implement process improvements and test new features/functions
  • Perform regulatory, audit, and control assessments and create reports for internal and/or external distribution
  • Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements

Requirements:

  • 5-8 years of previous cash management and financial services experience preferred
  • Consistently demonstrate clear and concise written and verbal communication
  • Aptitude for utilizing reporting tools and applications
  • Proven organizational skills
  • Demonstrated ability to drive results in a fast-paced, goal-oriented environment

Benefits:

Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Salary:

The estimated salary for this position is $73,440 - $111,360 per year, depending on location and experience.



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