Memorial Service Coordinator
8 hours ago
We are seeking a skilled Memorial Service Coordinator to join our team at Perfect Memorials LLC. As a Memorial Service Coordinator, you will be responsible for providing exceptional customer service and support through phone, email, and live chat.
The estimated salary for this role is $17.00-$18.00 per hour, based on experience. You will work 9:30 am - 6:00 pm Monday - Friday with rotating Saturday shifts.
Key Responsibilities:
- Process orders and respond to customer inquiries
- Provide accurate and timely responses to customer emails and Amazon/eBay messages
- Maintain accurate documentation of customer-related orders
- Solve problems by following up with customers and vendors to resolve issues
- Engage in live chats with customers to provide assistance and support
Requirements:
- 25-30 hours per week (including Saturdays) for part-time employees
- 40+ hours a week (rotating shifts/flexibility required) for full-time employees
- High attention to detail and problem-solving skills
- Ability to multitask continuously and adapt quickly to changes
- Typing speed of 30+wpm
- Strong organizational skills and ability to work independently
- Excellent interpersonal skills with a professional demeanor
- Experience with Microsoft Office Suite (Outlook, Word, Excel)
About Us: We are a leading provider of memorial services, dedicated to helping families honor their loved ones. Our team is passionate about delivering exceptional customer experiences.
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