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Customer Service Representative

2 months ago

California, United States Ultimate Staffing Full time
Job Summary

Ultimate Staffing is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • Provide timely and effective support to customers through various communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with company policies and procedures to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets.
Qualifications
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a call center environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and proficiency in Microsoft Office.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • 2+ years of customer service experience in a call center environment.
  • Experience with CRM software and data entry.
  • Fluency in a second language.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.