Retail Key Holder

1 week ago


Hamtramck, Michigan, United States Shinola- Retail Full time
About Shinola - Retail

Shinola is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our company values include a commitment to quality, manufacturing, and design, and we strive to create a unique and personalized shopping experience for our guests.

Job Summary

We are seeking a highly motivated and experienced Retail Key Holder to join our team. As a Retail Key Holder, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge. You will also be responsible for leading by example, coaching and developing team members, and ensuring that our stores are always visually merchandised to the highest standard.

Key Responsibilities
  • Guest Experience: Provide exceptional customer service, exceeding revenue targets and building relationships with guests through consistent hospitality and execution of brand experience standards.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including luxury timepieces, premium leather goods, jewelry, and more.
  • Leadership: Lead by example, coaching and developing team members to ensure consistency with brand experience standards and drive performance.
  • Customer Relationship Management: Utilize Sales Force to maintain customer relationships through in-depth information capture and detailed client profiles, building long-term relationships and driving revenue.
  • Operations: Control expenses, complete tasks in a timely manner, adhere to company Loss Prevention standards, and manage store supply levels and budget to ensure optimal store performance.
Requirements
  • Education: High School Diploma
  • Experience: 1+ years of specialty retail leadership experience
  • Skills: Strong organizational skills, strong written and verbal communication skills, excellent relationship building and networking experience, critical thinking
Benefits
  • Compensation: Starting at $16.75 per hour, with potential monthly bonus based on store financial performance
  • Benefits: Medical, dental, and vision, 401k with company match, employee assistance program, pet insurance, merchandise discounts, complimentary employee watch
About Us

Shinola is an Equal Opportunity Employer (EOE) and is committed to growing and empowering an inclusive community within our company and industry. We encourage everyone to apply for our available positions, even if they don't necessarily check every box on the job description.


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