Facilities Support Representative

6 days ago


Needham, United States C&W Services Full time

**Job Summary**

We are currently seeking a skilled and experienced Facilities Support Representative to join our team at C&W Services. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring that their facility needs are met in a timely and professional manner.

Responsibilities of the position include:

  • Providing inbound customer service phone and email support to customers with questions, issues, or requesting facility services;
  • Answering telephone inquiries for day-to-day building maintenance issues, following established standards and procedures;
  • Escalating calls as required, and responding promptly and professionally to customer inquiries;
  • Maintaining ongoing contact with internal clients to ensure follow-through on requests, including work order updates and completions;
  • Utilizing multiple CMMS systems to distribute, coordinate, track, and monitor requests;
  • Providing daily transitions to team members and management, including unresolved issues, main events, and quality programs;

The ideal candidate for this role should have strong communication and interpersonal skills, as well as the ability to remain calm and courteous when handling difficult calls and requests. They should also be able to apply sound judgment and decision-making skills in dealing with a variety of issues.

The salary for this position is estimated to be around $40,000-$50,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, which may vary depending on eligibility factors.



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