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Food Service Operations Manager

2 months ago

Townsend, Delaware, United States Global Partners Full time

About the Role:

Global Partners is seeking a highly skilled and experienced Food Service Supervisor/Deli Lead to join our team. As a key member of our food service department, you will be responsible for directing and supervising all activities in the deli and food service department and its personnel to achieve merchandising, sales, and guest service goals established for the department.

Key Responsibilities:

  • Direct department personnel, meeting department goals and objectives, communicating directly with store management and department supervisors.
  • Select, onboard, and coach all new team members.
  • Schedule all team members.
  • Offer product information, provide selling suggestions, and actively sample products, always giving a genuine thank you.
  • Take guest orders, ensure orders are completed on time, and to the guest's satisfaction.
  • Ensure department personnel follow all county, city, and company food safety and sanitation guidelines and policies.
  • Order products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
  • Oversee the preparation and serving/merchandising of deli/food service items, including breakfast, lunch, and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items.
  • Display deli and food service items following deli and food service department and/or company merchandising guidelines.
  • Follow product recipes without deviation.
  • Attentively rotate deli/food service items for sale, ensuring quality and safety and product shrink control.
  • Receive merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
  • Periodically count product for inventory purposes.
  • Complete all paperwork in a timely and accurate manner.
  • Process cash register transactions, giving back change, and refunds.
  • Use scale printer machines, ensuring weights and pricing are correct.
  • Understand the importance of monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.
  • Keep clean, neat, and orderly sales counters, food prep areas, warehouse shelving, and walk-in coolers and freezers.
  • Ensure all department personnel use proper safety equipment and procedures.
  • Perform other duties as needed or assigned by management.
  • Work with deli ingredients, including various meat items, vegetables, and fruits, spices, nuts, flavorings, sauces, and oils.

What We Offer:

  • Competitive salaries and opportunities for growth.
  • Health and wellness benefits, including medical, dental, vision, and life insurance, as well as additional wellness support.
  • A 401(k) plan with a match component.
  • Tuition reimbursement after six months of service.

Requirements:

  • High school diploma or equivalent.
  • At least 18 years old.
  • Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
  • Two years of prior experience in a fresh foods environment, preferably in a managerial role.
  • Reliable transportation and an active driver's license.
  • Serv-safe certification preferred.
  • Ability to lift up to 25 pounds occasionally.
  • Work in walk-in coolers and freezers.
  • Stand for long periods, bend, and twist below waist, and frequently lift and/or maneuver merchandise and supplies, as well as reach above shoulder height.
  • Dexterity to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.