Current jobs related to Customer Service Representative - Townsend, Delaware - Casella Waste Systems

  • Customer Service Representative

    3 weeks ago

    Townsend, Delaware, United States Shore Stop Full time

    OverviewShore Stop is looking for a highly motivated and customer-focused Customer Service Representative to join our team in a dynamic retail environment. This role is perfect for someone who enjoys working in a fast-paced atmosphere and providing top-notch service to our customers.Key Responsibilities:Deliver exceptional customer service during the midday...

  • Morning Shift Associate

    3 weeks ago

    Townsend, Delaware, United States Shore Stop Full time

    Job Title: Early Shift AssociateAbout the Job:Rise and shine with Shore Stop as an Early Shift Associate. You'll be the first smile our customers see, setting the tone for their day. Our convenience store and gas station come alive in the morning, buzzing with commuters, early birds, and regulars relying on us for their morning essentials, including our...

  • Customer Care Representative

    2 weeks ago

    Townsend, United States TEKsystems Full time

    Job DescriptionJob DescriptionAttention Leading Waste and Recycling company is Hiring Customer service representatives! - New Castle County, DEAbout:As leader in Waste and Recycling services, our mission is To create value by renewing and sustaining our resources and our environment. with our expertise in resource renewal and sustainability, we have...

  • Customer Care Representative

    6 months ago

    Townsend, United States Casella Waste Systems Full time

    Position Summary: The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and...

  • Customer Service

    1 month ago

    Townsend, United States Exploria Resorts Full time

    Are you an outgoing individual with a passion for connecting with people?If so, we have an amazing opportunity just for you! Join Exploria Resorts as an Off Property Consultant around the stunning Gatlinburg area and become part of our dynamic team. Dont miss out! Check out the details below and APPLY NOW!What does Exploria Resorts have to offer? Serving the...

  • Customer Experience Ambassador

    6 days ago

    Townsend, Montana, United States Family Dollar Full time

    About Us: As a leading retailer, Family Dollar prioritizes delivering exceptional customer experiences. Our team members play a vital role in making this happen.Job Summary: We are seeking a Customer Service Representative to join our store team. In this role, you will be responsible for providing top-notch service to customers, ensuring their needs are met...

  • FT Customer Service Leader

    4 weeks ago

    Townsend, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • PT Customer Service Leader

    3 months ago

    Townsend, United States Hannaford Supermarkets Full time

    POSITION DESCRIPTION Job Title: Customer Service Leader Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: Variable Prerequisite Training: Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets Non-Service Desk/Kiosk Stores: Completed Cashier...

  • FT Customer Service Leader

    1 month ago

    Townsend, United States Hannaford Supermarkets Full time

    Address: USA-MA-Townsend-18 Main Street, Harbor Village Store Code: Store 08009 Front End (5151603) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • PT Customer Service Associate

    4 weeks ago

    Townsend, United States Hannaford Supermarkets Full time

    Hannaford - USA-MA-Townsend-18 Main Street, Harbor Village [Grocery Clerk / Cart Attendant] As a Customer Service Associate at Hannaford, you'll: Greet all customers and provide them with prompt courteous service and assistance; Bag or package merchandise according to established company policies and procedures; Gather shopping carts and take them to...

  • PT Customer Service Associate

    5 months ago

    Townsend, United States Hannaford Supermarkets Full time

    POSITION DESCRIPTION Job Title: Customer Service Associate (Includes Bottles) Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: None Qualifications: Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions. Willingness to learn multiple...

  • PT Customer Service Associate

    2 months ago

    Townsend, United States Hannaford Supermarkets Full time

    Address: USA-MA-Townsend-18 Main Street, Harbor Village Store Code: Store 08009 Customer Service (7240090) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which...

  • Customer Service Manager Trainee

    6 months ago

    Townsend, United States Hannaford Full time

    Management trainee program is designed to equip future managers with the skills and knowledge necessary to be effective in this position. Supervise all duties and responsibilities of the store associates in the absence of Store Manager. Effectively assist in the management of all Store operations and to meet financial and sales goals. Build associate and...

  • Food Service Lead

    2 months ago

    Townsend, United States Whitsons Culinary Group Full time

    SUMMARY:This position is responsible for making and serving nutritious meals for students in a safe and healthful manner.ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:•Coordinates all preparation and serving of food according to menus and in correct portion sizes as mandated by yield guides.•Delegates and performs cleaning duties, including sweeping...

  • Lead Food Service Worker

    2 months ago

    Townsend, United States Whitsons Culinary Group Full time

    ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:•Coordinates all preparation and serving of food according to menus and in correct portion sizes as mandated by yield guides.•Delegates and performs cleaning duties, including sweeping and mopping of floors, cleaning of equipment and work areas, dishwashing and pot washing.•Coordinates ordering and...

  • Food Service Lead

    1 month ago

    Townsend, United States Whitsons Culinary Group Full time

    SUMMARY: This position is responsible for making and serving nutritious meals for students in a safe and healthful manner. ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: •Coordinates all preparation and serving of food according to menus and in correct portion sizes as mandated by yield guides. •Delegates and performs cleaning duties, including...

  • Lead Food Service Worker

    1 month ago

    Townsend, United States Whitsons Culinary Group Full time

    ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: •Coordinates all preparation and serving of food according to menus and in correct portion sizes as mandated by yield guides. •Delegates and performs cleaning duties, including sweeping and mopping of floors, cleaning of equipment and work areas, dishwashing and pot washing. •Coordinates ordering and...

  • In-Plant Liaison II-1st Shift

    4 weeks ago

    Townsend, United States Deluxe Full time

    Position is a liaison between the distribution center and the customer care centers in resolving customer service concerns related to quality and service commitments. Researches and resolves questions from CAL, e-mail, and / or phone from Customer Care Center Representatives or distribution center employees regarding WIP.  Updates orders and customer...

  • Driver Helper

    4 weeks ago

    Townsend, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    3 weeks ago

    Townsend, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    4 weeks ago

    Townsend, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    4 weeks ago

    Townsend, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

Customer Service Representative

1 month ago

Townsend, Delaware, United States Casella Waste Systems Full time
Job Summary

The Customer Care Representative provides exceptional service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests. This role requires active engagement with customers to ensure complete understanding of their issues and provide accurate and efficient responses in a prompt, respectful, and courteous manner.

Key Responsibilities
  • Respond to customer calls, emails, and other inquiries to learn about and address their needs, concerns, or other issues with products or services.
  • Provide efficient and accurate responses to customers, explaining possible solutions and ensuring they feel supported and valued.
  • Engage in active listening with customers, confirming or clarifying information and diffusing escalated situations as needed.
  • Build instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
  • Utilize job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
  • Engage with customers to assess their needs and make sales recommendations for products or services that may better suit their identified needs.
  • Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and perform any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Career Path Definitions & Distinctions

Level I: 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in Casella Waste Systems business products and services, as well as in customer service and client relationship management. Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of solving increasingly complex problems and offering solutions that engage and retain customer base.

Level II: 1-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella Waste Systems business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles, and applications as needed. Adept at resolving most escalations and handling a high volume of calls.

Senior Level: 2-4+ years of progressively complex experience in the customer service and client relationship management field. Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella Waste Systems business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles, and applications to generate and retain business sales. Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. An advanced degree, relevant sales certifications, prior sales experience, and experience or interest in environmental and/or sustainability field are preferred.

Outstanding relationship management skills, excellent listening, communication, and problem-solving skills, the ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office, typing proficient, and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Attributes

Positive, team-oriented individual who is curious, attentive, and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.