Insurance Customer Service Representative

20 hours ago


Fairfield, Ohio, United States The Cincinnati Insurance Companies Full time
About the Role

We are seeking a highly skilled and customer-focused Associate Customer Service Representative to join our team at The Cincinnati Insurance Companies. As a key member of our customer service team, you will play a vital role in providing exceptional service, problem resolution, and operations support to our policyholders and field representatives.

Key Responsibilities
  • Provide outstanding customer service through phone, email, and other communication channels
  • Process changes on existing insurance policies, including policy changes, conversions, reinstatements, and exchanges
  • Process trades, withdrawals, loans, electronic fund transfers, and registration changes on existing contracts
  • Communicate effectively with team members, internal customers, and management to coordinate case work and resolve processing issues
  • Participate and contribute to team meetings or special tasks and assignments
Requirements
  • High school education
  • One to two years of experience in a customer service-focused role
  • Effective critical thinking and problem-solving skills
  • Strong verbal and written communication skills
  • Commitment to driving an industry-leading customer service experience
  • Comfort navigating across multiple technology platforms
  • Ability to work effectively within a fast-paced team environment
  • Willingness to pursue continuing education, such as accredited insurance classes and exams (e.g., LOMA) and MAPS certification
About Us

The Cincinnati Insurance Companies is a relationship-based organization that values diversity and inclusion. We offer a variety of benefits and amenities to support the well-being and satisfaction of our associates. Learn more about our benefits and amenities packages.

We are an equal employment opportunity employer and welcome applications from qualified individuals without regard to race, creed, color, sex, including sexual orientation, gender identity, and transgender status, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law.



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