Current jobs related to Head of Customer Success - San Francisco, California - Humba Ventures
-
Head of Customer Success
3 weeks ago
San Francisco, California, United States Origin Full timeAbout OriginOrigin is revolutionizing wealth management by making it accessible and affordable to everyone. Our mission is to simplify finances for individuals, making it easy to manage spend and investments, get expert advice, and achieve financial goals.Job DescriptionWe are seeking a seasoned Head of Customer Success to lead our customer success...
-
Head of Customer Success Strategist
3 weeks ago
San Francisco, California, United States Middesk Full timeAbout MiddeskMiddesk is a leading disruptor in the business identity market, aiming to make it easier for businesses to work together. Since 2018, we have been innovating and digitizing business identity and verification processes, which are still largely manual in the context of onboarding businesses to receive access to financial products and services.Our...
-
Head of Americas Customer Success
3 weeks ago
San Diego, California, United States Pillar Staffing Solutions Full timeJob Title: Head of Customer Success – The AmericasAt Pillar Staffing Solutions, we're seeking a seasoned leader to spearhead our customer success initiatives in the Americas region. As the Head of Customer Success, you'll be responsible for driving exceptional client experiences, fostering long-term relationships, and ensuring seamless onboarding...
-
Global Head of Customer Success
3 weeks ago
San Mateo, California, United States Sendbird Full timebJob Description/bbrbrWe are seeking a highly skilled and experienced professional to lead our Customer Success team as the Global Head of Customer Success. This role will be responsible for developing and implementing strategies to drive customer success and growth, while ensuring alignment with company goals and objectives.brbrbKey...
-
Head of Customer Success
3 weeks ago
San Francisco, California, United States Convectivecapital Full timeAbout ConvectivecapitalWe're a software company revolutionizing the way project developers and EPC companies navigate permitting, compliance, and regulatory hurdles in the US.Our permitting platform has gained significant traction, and we're now focused on expanding our capabilities to support downstream opportunities.Our MissionWe're on a mission to empower...
-
Head of Customer Success
2 weeks ago
San Francisco, California, United States Blumen Systems Full timeAbout Blumen SystemsBlumen Systems is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.Our MissionWe are committed to delivering a world-class platform that helps developers breeze through the regulatory process, from start to...
-
Head of Customer Success
2 weeks ago
San Francisco, California, United States Haystack LLC Full timeAbout HaystackHaystack is a leading analytics platform that helps engineering teams become world-class through delivery analytics. Our product enables teams to measure, improve, and establish best practices through analytics and alerts.We're backed by Y Combinator and the same people who built Doordash, Airbnb, and Optimizely. We work with world-class...
-
Global Head of Customer Success
2 weeks ago
San Mateo, California, United States SendBird Full timeWe are seeking a highly skilled and experienced leader to drive customer success across the globe. As the Global Head of Customer Success, you will be responsible for developing and implementing strategies to align the Customer Success organization with company goals and objectives.Key Responsibilities:Customer Success Strategy: Develop and implement...
-
Global Head of Customer Success
3 weeks ago
San Mateo, California, United States SendBird Full timeJob DescriptionWe are seeking a highly skilled and experienced Global Head of Customer Success to lead our customer success team. As a key member of our leadership team, you will be responsible for developing and implementing customer success strategies that drive revenue growth and customer satisfaction.Key ResponsibilitiesDevelop and implement customer...
-
Head of Customer Success Lead
3 weeks ago
San Francisco, California, United States Edia Full timeAbout EdiaWe're a fast-growing startup that partners with large K-12 school districts across the country to accelerate growth on state math exams.Our mission is to make a meaningful impact on education, and we're looking for a talented individual to help us achieve it.RoleWe're seeking a high-performing customer success leader to build and lead our...
-
Customer Success Director
4 weeks ago
San Francisco, California, United States Dynamo AI Full timeCustomer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for cultivating long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...
-
Customer Success Strategist
3 weeks ago
San Francisco, California, United States Otter Full timeAbout the RoleThis position is a unique opportunity to shape the future of our Customer Success team at Otter, the world's leading tool for meeting transcription, summarization, and collaboration.As a Customer Success Manager, you will work closely with the Head of Customer Success to define and implement strategies for customer adoption, retention, and...
-
Customer Success Senior Manager
3 weeks ago
San Francisco, California, United States Dynamo AI Full timeWe are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.Key...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Scribe Full timeAbout the RoleScribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers.In this role, you'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events.You'll also be responsible for driving expansion...
-
Customer Success Manager, Scaled
2 weeks ago
San Francisco, California, United States Vanta Full timeAbout the Role:As a Customer Success Manager, Scaled at Vanta, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and...
-
Enterprise Customer Success Manager
3 weeks ago
San Francisco, California, United States MyOme Full timeAbout MyOmeMyOme is a pioneering company in the field of precision medicine, dedicated to providing clinically-actionable genetic information to patients throughout their lives. Our mission is to empower individuals to take control of their health by combining cutting-edge sequencing, advanced genome interpretation, and user-friendly portals for doctors and...
-
Customer Success Representative
3 weeks ago
San Francisco, California, United States DAVIDOFF OF GENEVEA Full timeJob OverviewAt Davidoff of Geneva USA, we are seeking a highly motivated and results-driven Customer Success Manager to join our team. This role will be responsible for developing and managing a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market.The ideal candidate will have a strong...
-
Customer Success Manager, Scaled
4 weeks ago
San Francisco, California, United States Vanta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Scaled to join our team at Vanta. As a key member of our customer success organization, you will play a pivotal role in guiding customers through their security and compliance journeys with our specialized solutions at scale.Key ResponsibilitiesWork with Vanta customers across...
-
Academic Head and Neck Pathologist
3 weeks ago
San Francisco, California, United States University of California , San Francisco Full timeJob Title:Academic Head and Neck PathologistJob Summary:The Department of Pathology at the University of California, San Francisco (UCSF) is seeking an outstanding candidate for a full-time clinical faculty position with expertise in Head and Neck Pathology. The successful candidate will participate in night and weekend surgical pathology call, departmental...
-
Head of Customer Experience
2 weeks ago
San Francisco, California, United States Fleek Full timeAbout the Role:As the Head of Customer Experience, you will be responsible for owning and improving the customer experience from once an order has been placed till after it has been delivered and all queries and complaints.You will work closely with various teams across Fleek, including product, ops, growth, and supply to identify pain points and...
Head of Customer Success
2 months ago
{"h3": "About Humba Ventures
", "p": "Humba Ventures is a software company building innovative solutions to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.
", "ul": [{"li": "Our #1 priority is serving our customers with care and aptitude. We keep the bar for customer service, happiness, and engagement extremely high.
"}, {"li": "We are looking for someone who can raise and maintain that standard with up to 100x the customer base through diligent process, automation, team building, and grit.
"}], "h3": "Key Responsibilities
", "ul": [{"li": "Own enterprise accounts post-sale: you will serve as the primary touchpoint for large enterprise accounts and their users.
"}, {"li": "Coordinate and collect product-feedback: as the primary point of contact for all things good, bad, and ugly from our customer base, you will be the primary conduit through which highly important product feedback reaches product and engineering.
"}, {"li": "Drive customer onboarding: you will onboard new customers, help them set up their projects, assets, and jurisdictions inside of Humba Ventures.
"}, {"li": "Orient around NRR: your north star metric will be Net Revenue Retention. Every customer you work with should not only love their experience at current usage and quantity, but want to continue to spend their valuable money with Humba Ventures on additional product features and functionality from year to year.
"}, {"li": "Own customer NPS: more qualitatively, you will own customer satisfaction in the form of NPS. You will tailor plans and processes to ensure the highest possible NPS from customers month-to-month.
"}, {"li": "Build process and automation: you will grow to know the customer lifecycle and behaviors better than anyone else and, as such, will be the first to come up with ideas for how to automate and create process for onboarding, project creation, data uploads, customer support, and integrations.
"}], "h3": "Requirements
", "ul": [{"li": "3+ years of professional customer success or solutions engineering experience in an enterprise industrial automation, energy services, or similar environment
"}, {"li": "Deep understanding of energy/infrastructure/utility project developer dynamics
"}, {"li": "Ability to quickly get up to speed on a complex technical product and troubleshoot to resolve technical problems rapidly
"}, {"li": "World-class communication, promptness, and organizational skills and ability to impress those values on a team of customer oriented employees
"}, {"li": "Ability to upsell and understand an org chart to prime sales for inside product upsells upon renewal
"}], "h3": "Our Values
", "ol": [{"li": "Put yourself in the customer's shoes. We care deeply about serving our customers above all else.
"}, {"li": "No job is too small. Details matter, even if nobody will ever see them.
"}, {"li": "Every problem is an opportunity. Any solution that is clever, difficult to reproduce, or takes serious guts is an opportunity to widen our moat.
"}, {"li": "Own the problem. Not your solution. Best idea wins.
"}, {"li": "It doesn't get easier. We just get faster. There is no finish line. Every day is a step toward compounding success. This is a marathon toward excellence.
"}]
