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Bilingual Clinical Coordinator
2 months ago
We are seeking a full-time remote bilingual Spanish Clinical Coordinator (LPN or RN) to join our team at Paradigm, a leading accountable specialty care management organization. As a Clinical Coordinator, you will play a critical role in coordinating and managing medical and healthcare-related services for designated clients, communicating with patients, employers, providers, and adjusters to determine appropriate treatment and secure a timely return to work status for injured workers.
Key Responsibilities- Provide follow-up with supervisors, coworkers, case managers, and providers regarding updates, reported complaints, and concerns.
- Collaborate effectively with all departments through interdepartmental referrals and communication.
- Provide excellent customer service to internal and external customers.
- Plan and complete job duties, organizing individual caseload to meet jurisdictional and best practice standards for timeliness, notification, and documentation requirements.
- Independently research, review, analyze, and prepare medical information, document pertinent information in the case file notes, apply evidence-based established guidelines to support case management interventions, and facilitate the case management process, collaborating objectively with case managers, adjusters, and internal departments for case resolution.
- Maintain confidentiality of all data, including injured workers' protected health information (PHI), employee, and operations data.
- Precept new staff within the department as requested. Assist with on-call duties on assigned weeknights or weekends.
- Current RN or LPN state licensure in good standing with the State Board of Nursing.
- Work Comp Case Management experience with at least three (3) years hospital/clinical experience in Orthopedics, Neurology, Occupational Health, Med/Surg, or other comparable clinical discipline.
- Knowledgeable of injured worker's rights and ability to ensure an atmosphere that promotes the privacy, dignity, and well-being of injured workers.
- Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills.
- Address concerns with tact and provide appropriate follow-up; proficient reading, writing, grammar, and mathematics skills; strong knowledge of medical terminology; Excellent organizational, prioritization, and multi-tasking skills; Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
- Comply with all regulatory requirements, current laws, and policies that protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.
- Complete requirements for required training, demonstrate acceptable attendance, and appropriate personal appearance.
- Bilingual Spanish required.
- Health and wellness: We offer a wide variety of HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health.
- Financial incentives: Our financial benefits help prepare you for the future: competitive salaries, flexible spending, commuter accounts, paid life insurance, employer HSA, and 401k contributions.
- Vacation: We believe strongly that work-life balance is good for you and for our company. Our paid time off and floating-holiday programs give you the flexibility you need to live your life to the fullest.
- Learning and development: One of our core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
We believe that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We're striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
