Patient Experience Ambassador

1 week ago

San Francisco, California, United States One Medical Full time
About One Medical

One Medical is a primary care solution challenging the industry status quo by making quality care more accessible and enjoyable. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.

The Opportunity

As a Flex Member Support Specialist, you will remove barriers to care, resulting in a truly exceptional in-office patient experience. You will be the first point of contact for patient feedback and provide any other support as requested by the Leads, Office Manager, or in-office providers. Our flex team members support multiple offices in a market.

Key responsibilities include:

  • Using impeccable communication skills to ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
  • Performing front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
  • Contributing to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and mastering our technology suite
  • Performing opening and closing duties, daily office upkeep, maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
Requirements

To succeed in this role, you will need:

  • At least 1 year of experience in high-touch customer or patient-facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
Benefits

We offer a range of benefits designed to aid your health and wellness, including:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: starts at $24/hour
Work Environment

This is a full-time role based in-person with our team and patients at offices in San Francisco, including Hayes Valley, Pacific Heights, Laurel Heights, and Cow Hollow offices, in 8-hour shifts scheduled between 7:30am and 6:30pm, Monday-Friday.

The physical demands of this role are mostly sedentary, requiring up to ten pounds of force occasionally and/or small amounts of force frequently.

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