Dental Office Assistant

3 days ago


Schenectady, New York, United States Heartland Dental and Supported Offices Full time
About the Role

Capital Smiles, a supported office of Heartland Dental, is seeking a skilled Dental Receptionist to join their team. As a key member of the front office, you will be responsible for providing exceptional patient care and administrative support to the dental team.

Key Responsibilities
  • Greet and welcome patients, creating a positive first impression of the practice
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with the providers and team to implement Heartland Dental systems to optimize office potential
What You'll Gain
  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities to develop to your full potential
  • Access to on-demand Daily Pay
About Capital Smiles

Capital Smiles is a unique and dynamic dental practice, serving the community with a focus on patient-centered care. As a member of the Heartland Dental network, you will be part of a larger team dedicated to delivering exceptional dental care and experiences.

Minimum Qualifications
  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
Preferred Experience
  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience


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