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Customer Experience Representative

2 months ago

Tucson, Arizona, United States Parkerservices Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Parkerservices. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Support our customer service processes and procedures
  • Answer and resolve high-volume customer inquiries and issues via phone, email, and chat
  • Assist customers with product information, promotions, returns, refunds, cancellations, account modifications, and shipping/tracking information
  • Process orders and manage customer accounts
  • Work from a home office environment, providing a private and quiet space with minimal distractions

Requirements

  • High volume, in-bound customer service experience
  • Sales experience or desire to develop salesmanship
  • Comfortable with upselling products to customers
  • Type a minimum of 40 words per minute
  • Strong verbal and written communication skills
  • Above-average organization skills and ability to prioritize tasks
  • Proven ability to meet company and customer quality standards through delivery of high-level customer service
  • Technically computer savvy with outstanding multi-tasking skills
  • Ability to work with minimal supervision and be a great team player
  • Minimum high school diploma
  • 1-2 years of customer service experience, preferred
  • 3 years of customer service experience, preferred

Benefits

  • Health/Dental/Vision Insurance
  • 401(k) with Employer matching
  • Three weeks of Paid Time Off to start
  • Work from home
  • A fantastic, encouraging work environment

About Parkerservices

Parkerservices is a leading staffing agency offering a wide range of job opportunities in customer service, sales, and human resources. We are committed to providing exceptional service to our clients and candidates, and we are seeking like-minded individuals to join our team.