Dental Front Office Assistant
3 weeks ago
We are looking for a skilled Patient Service Representative in Arlington, Virginia to provide high-level patient service and satisfaction. As a key member of our clinical team, you will support staff members and patients by answering phones, handling inquiries, making appointments, and assisting with treatment plans. Your exceptional communication skills and attention to detail will ensure seamless operations within our team-based environment.
Key Responsibilities
This role involves delivering exceptional customer service to patients and visitors entering our office. Key responsibilities include greeting patients, signing them in, scheduling future appointments, and handling incoming calls. You will work closely with other staff members to ensure patients receive the best possible service.
- Provide exceptional customer service by greeting patients warmly and responding to their inquiries.
- Handle phone calls efficiently and effectively.
- Schedule appointments accurately and maintain an updated appointment book.
- Confirm appointments and follow up on no-shows/cancellations.
- Post charges and payments to patient accounts.
- Check voice-mail daily.
- Maintain a clean and friendly waiting area for patients.
What We Offer
We offer a competitive salary of $50,000 - $60,000 per year, depending on experience, and the opportunity to work with a dynamic team in a fast-paced healthcare environment.
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