Clinical Administrative Associate

4 days ago


Arlington, Virginia, United States Dental Care Alliance Full time
Dental Front Office Job Summary
We are seeking a highly skilled Patient Service Representative in Arlington, Virginia to join our clinical team as a Dental Front Office Assistant. In this role, you will provide exceptional patient service and satisfaction while supporting staff members and patients in a team-based environment. Your excellent communication skills and attention to detail will ensure seamless operations within our office.

Main Responsibilities
This role involves delivering exceptional customer service to patients and visitors entering our office. Key responsibilities include greeting patients, signing them in, scheduling future appointments, and handling incoming calls. You will work closely with other staff members to ensure patients receive the best possible service.

  • Deliver exceptional customer service by acknowledging, smiling, and greeting patients upon arrival/dismissal.
  • Respond to patient questions and concerns according to Dental Care Alliance Policies.
  • Answer telephones promptly and efficiently.
  • Schedule appointments accurately and maintain an up-to-date appointment book.
  • Confirm appointments and follow up on no-shows/cancellations.
  • Register patients on sign-in sheets.
  • Post charges and payments to patient accounts.
  • Check voice-mail daily.
  • Maintain a clean and friendly waiting area for patients.

Salary Range
We offer a competitive salary of $48,000 - $58,000 per year, depending on experience.

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