Member Experience Ambassador

1 week ago


Tucson, Arizona, United States Planet Fitness, Inc. Full time

Job Title: Member Experience Ambassador

About the Role:

  • The Member Services Representative will play a critical role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.
  • This role requires strong communication and problem-solving skills to address member concerns and resolve issues efficiently.

Key Responsibilities:

  • Develop and maintain relationships with members through regular communication and outreach efforts.
  • Provide personalized service to members, including answering questions, addressing concerns, and offering solutions to improve their fitness journey.

Requirements:

  • A minimum of 12 months of customer-facing experience in a retail or hospitality environment.
  • Ability to work in a dynamic environment and adapt to changing priorities and circumstances.
  • Strong communication and interpersonal skills to effectively interact with members, management, and colleagues.

Compensation:

  • An estimated salary range of $40,000 - $55,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

About Us:

  • Planet Fitness, Inc. is a fitness company that operates over 2,000 locations across the United States and Canada.
  • We are dedicated to providing a safe and supportive environment for our members to achieve their fitness goals.


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