Member Experience Ambassador
1 week ago
Job Title: Member Experience Ambassador
About the Role:
- The Member Services Representative will play a critical role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.
- This role requires strong communication and problem-solving skills to address member concerns and resolve issues efficiently.
Key Responsibilities:
- Develop and maintain relationships with members through regular communication and outreach efforts.
- Provide personalized service to members, including answering questions, addressing concerns, and offering solutions to improve their fitness journey.
Requirements:
- A minimum of 12 months of customer-facing experience in a retail or hospitality environment.
- Ability to work in a dynamic environment and adapt to changing priorities and circumstances.
- Strong communication and interpersonal skills to effectively interact with members, management, and colleagues.
Compensation:
- An estimated salary range of $40,000 - $55,000 per year, depending on location and experience.
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
About Us:
- Planet Fitness, Inc. is a fitness company that operates over 2,000 locations across the United States and Canada.
- We are dedicated to providing a safe and supportive environment for our members to achieve their fitness goals.
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