Souvenir Operations Manager

3 weeks ago


Knoxville, Tennessee, United States Photogenic Full time
About Photogenic and Cherry Hill Programs

At Photogenic, we're passionate about creating unique souvenir photography experiences that capture moments that last a lifetime. As the Souvenir Division of Cherry Hill Programs, we've been bringing magic to every experience since 2001.

Job Summary

We're seeking an experienced Operations Manager to oversee daily operations for our photo operations at the Knoxville Zoo. As a key member of our team, you'll drive profitability and efficiency at each venue, lead and develop a local team, and promote a positive, collaborative environment.

Key Responsibilities
  • Promote a positive, collaborative environment and maintain our core values and policies
  • Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
  • Determine staffing requirements and assist with hiring, onboarding, and training as needed
  • Ensure daily operations are maintained as scheduled
  • Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
  • Coordinate field personnel, equipment, and manage inventory of supplies
  • Coach and develop team members to drive revenue, reduce cost, and provide world-class guest service
  • Analyze sales activity and reports to identify trends/opportunities and implement plans to drive a successful operation
  • Communicate and partner with the District Manager/Regional Manager to drive alignment and overall strategy for designated venue(s)
  • Establish and maintain positive and successful vendor relations with staff at all locations
  • Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
  • Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
Requirements
  • Positive attitude and strong work ethic
  • Team player who can work independently and understands the importance of leadership
  • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
  • Ability to process sales transactions and comfortable with cash handling
  • Flexibility and willingness to work during 'peak' retail hours, such as evenings, weekends, and holidays
  • Comfortable working in an outdoor environment in natural weather conditions
What We Offer
  • A fun, fast-paced, and passionate environment
  • Comprehensive benefits package including medical, dental, and vision benefits
  • Wellness and mental health programs through Blue Cross Blue Shield
  • PTO (Paid Time Off)
  • 401K matching (after 1 year of employment)
  • Free photos for friends and family
About Us

At Cherry Hill Programs, we strive to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. We believe that building a diverse team with a variety of backgrounds and experiences is the best way to bring our mission to life.



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