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Patient Relations Associate
2 months ago
We are seeking a highly skilled and compassionate Patient Relations Associate to join our team at Planned Parenthood. As a key member of our customer service team, you will be responsible for providing exceptional telephone support to our patients, scheduling appointments, and ensuring a positive experience for our clients.
Key Responsibilities- Telephone Support: Respond to inbound calls in a timely and professional manner, providing accurate and empathetic information to patients.
- Scheduling Appointments: Utilize our Clinical Information System (CIS) to schedule patient appointments, ensuring seamless communication with our healthcare team.
- Customer Service: Provide exceptional customer service, addressing patient concerns, and resolving issues in a timely and professional manner.
- Registration and Insurance: Accurately record patient registration and insurance information, verifying coverage and pre-authorization as needed.
- Programs and Services: Screen patients for available programs, such as the Family Planning Benefits Program, and provide information on services and benefits.
- Education: High school diploma or equivalent required.
- Experience: One year of experience in a call center, healthcare setting, or customer service role.
- Skills: Excellent customer service skills, ability to work in a fast-paced environment, and proficiency in CIS software and MS Outlook.
- Language: Bilingual skills in Spanish or other languages common to our clientele are preferred.
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan with a match. Our team members also enjoy flexible hours, including evenings and weekends, and opportunities for professional growth and development.
