Patient Relations Associate

4 weeks ago

Smithtown, New York, United States Planned Parenthood of Michigan Full time
Job Summary

Care. No Matter What.

This role offers the opportunity to advance to a Patient Relations Coordinator position based on developing competencies and the successful completion of applicable certification. Under the direction of the Director, Patient Relations Center, the Patient Relations Associate provides friendly, accurate, and efficient telephone customer service, and schedules appointments on PPHP's Clinical Information System (CIS).

Key Responsibilities
  • Answer in-coming telephone calls within three rings and according to protocol.
  • Answer callers' questions regarding hours, services, directions, prices, referrals, etc.
  • Forward callers with medical questions and concerns to appropriate health center staff.
  • Schedule patient appointments on CIS using existing registration information or by processing a "mini" registration.
  • Accurately record insurance information on system; verify that coverage is in effect; verify that insurance covers the services being requested.
  • Obtain pre-authorization for services from third-party insurers as needed, and provide detailed documentation of such authorization.
  • Perform sliding fee scale assessment as required.
  • Provide all information to ensure that the patient is prepared for his/her visit to a PPHP health center.
Requirements
  • Bilingual.
  • Commitment to the mission and goals of Planned Parenthood.
  • High school diploma or equivalent, with one year of experience in a call center, a healthcare setting, or providing customer service.
  • Excellent customer service skills, especially a calm and friendly telephone manner.
  • Adept at using CIS software and MS Outlook programs utilized in this agency.
  • Ability to perform detail-oriented work routinely.
  • Ability to handle confidential information discreetly.
  • Ability to work flexible hours including evenings and weekends.
Benefits

Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future.

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